POLICIES & Procedures ♡

Kisses provides house-call grooming within approved areas of South Broward County.

Appointments are performed at a permanent private residence. Hotels, motels, vacation rentals, and commercial locations are not accepted.

Some locations outside the primary service area may require manual review or an additional travel fee.

A safe, clean working area is required inside the home, ideally on the first floor and near an appropriate bathing area.

Kisses must have reasonable access to electrical outlets and enough space to safely set up grooming equipment.

Free, close parking is required. Valet parking, paid parking, or locations requiring an extensive walk with equipment are not suitable.

Normal grooming cleanup is included. Kisses will make a reasonable effort to leave the work area clean and tidy after the appointment.

Kisses currently accepts dogs under 30 pounds.

Certain breeds and dogs with grooming needs that are not a good fit for the house-call setup may be declined.

Mixed breeds or dogs whose size, coat, temperament, or grooming needs are unclear may require a photo or additional review before booking.

Kisses is designed for calm, private, one-on-one care, but safety must always come first.

Dogs with a known history of biting, serious attempted biting, repeated snapping, or dogs that require a muzzle are not accepted.

Growling, significant anxiety, or other concerning behavior may require manual review before an appointment is accepted.

A groom may be stopped at any time if continuing would be unsafe for the dog or groomer.

Senior dogs are welcome when they can stand safely for grooming or when an owner is available to assist if needed.

Current health concerns, mobility issues, medications, recent procedures, and vaccination status must be disclosed during booking.

Some health situations may require additional review before a groom can be safely accepted.

Coat condition can affect both the final look and the amount of time needed to safely complete a groom.

Excess brushing, dematting, overdue coat maintenance, difficult coat condition, or extra grooming time may result in additional charges.

Severe or emergency matting is evaluated individually and may require a shorter haircut than originally requested for the dog's comfort and safety.

Requests to shave or clip coats that should not normally be shaved may require additional discussion before the groom is accepted.

Quotes are estimates based on the information provided before the appointment, including size, coat, grooming history, location, and service needs.

Final pricing may change if the actual coat condition, behavior, grooming time, or requested services differ from the original information.

Additional fees may apply for extended brushing, dematting, deshedding, overdue maintenance, difficult or anxious grooming, or added travel zones.

A booking request is not considered reserved until the required deposit has been completed and the request has been reviewed.

The standard deposit is $65.

During the holiday season, the deposit is $75.

Submission of a request does not guarantee a specific date or time. Exact scheduling is confirmed separately after review.

Regular appointments require at least 2 full calendar days' notice before the confirmed appointment date to cancel or reschedule.

Late cancellations, last-minute reschedules, missed appointments, or situations where the groom cannot begin after arrival may affect the deposit and future booking eligibility.

The Kisses holiday season begins 7 days before Thanksgiving and continues through 7 days after New Year's Day.

Holiday appointments require at least 7 full calendar days' notice for cancellation or rescheduling.

Holiday deposits and scheduling rules apply throughout this period.

Every reasonable precaution is taken to provide a safe grooming experience, but grooming involves animals, equipment, water, electricity, and movement.

If an accident, medical concern, or emergency occurs, grooming may be stopped and the owner will be informed as soon as reasonably possible.

Kisses is not responsible for pre-existing conditions, hidden medical issues, or damage caused by unsafe, unstable, or unsuitable working conditions in the home.

If you have a concern about your pup's groom, please text Kisses within 24 hours so it can be reviewed promptly.

Clear, timely communication makes it much easier to understand what happened and determine the best next step.